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Return Policy

Customer satisfaction is our top priority. If you are not completely satisfied,we are pleased to offer a seven (7) day return policy on all purchases.

Since we carry the major cost (and the work) of a return, it is in our foremost business interest not to show any stone better than it actually is. A returned stone is bad news for us. Therefore we do everything to ensure that what you see is what you get.  

At the end of the day every return raises our cost and hence our prices, which is in nobodies interest.

Return Procedure:

Depending on the value of the item and your location we have to decide the return procedure individually. Please be so kind as to contact us by mail or phone for return instructions. We will advise you on how to choose the best and most economical delivery service available.

A valid Return Merchandise Authorization number must be obtained before the item can be returned.

The item must be returned unchanged, undamaged and including the complete packaging, documentation, certificates etc.

Please do not, under any circumstances, send an item back without confirming the procedure with us.

Once satisfactory receipt of your returned merchandise is confirmed, you will be notified by e-mail or phone, and a refund for the full purchase price will be issued within 15 working days.

Please fill the form below by clicking the link in order to get instructions for returning the item.

Return Form

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